He wanted an explanation for the treatment he'd received and the money he'd paid.
And he wanted to know whether other residents had faced the same situation.
The financial review began uncovering similar accounts.
A retired nurse had paid storage charges after her vehicle was held for a registration discrepancy that was corrected the following day.
A young delivery driver described receiving conflicting explanations about why his van was towed.
A small-business owner said the sheriff's office directed him to Ridgeway after a disputed stop, then told him the towing company controlled the release paperwork.
The situations differed.
Some impounds had legitimate grounds.
Others involved complicated paperwork or unresolved legal issues.
But the number of questionable referrals to one company raised concerns.
County auditors compared invoices with available incident records.
They found that certain charges lacked sufficient supporting documentation.
In other cases, the recorded reason for towing didn't match the explanation provided to the vehicle owner.
Some files contained incomplete authorization forms.
Others showed unusually long delays before release.
The auditors didn't claim every discrepancy proved fraud.
They separated administrative mistakes from transactions requiring further examination.
But the concentration of irregularities around specific patrol assignments was significant.
And Colin Voss appeared repeatedly in those records.
Brent Harlow, the Ridgeway Recovery driver who arrived at Evelyn's house, initially declined to discuss the matter beyond his formal statement.
He was worried about his job.
Ridgeway employed more than twenty people, including drivers, dispatchers, office staff, and technicians.
Many had families.
Harlow didn't want a scandal to destroy the company.
But he also knew something was wrong.
For months, he'd received towing requests involving vehicles whose owners were standing nearby with valid documentation.
Sometimes the deputies claimed registration information was unreliable.
Other times they described unresolved investigations.
Harlow wasn't an attorney.
He didn't consider himself qualified to decide the legality of every impound.
But he'd begun noticing that certain deputies insisted on towing vehicles even after the original concern appeared resolved.
The Bentley incident disturbed him because of the broken glass.
He'd seen damaged cars before.
But he'd rarely encountered a situation where a deputy openly destroyed multiple windows of a stationary vehicle while its owner offered documentation.
After several days of reflection, Harlow contacted a lawyer.
Then he agreed to provide information through the appropriate investigative process.
He didn't present himself as a hero.
He acknowledged that he'd followed orders he should have questioned.
But he also explained how Ridgeway's internal dispatch records could help identify which requests came from particular patrol units.
The information became a major part of the financial review.
Harlow's account led investigators to examine a separate set of billing arrangements.
Ridgeway had a formal county service agreement, but several disputed invoices appeared to include charges not clearly covered by that contract.