“Sales notes?”
“Yes.”
“Depends.”
“On what?”
“Role.”
“Director-level users can permanently remove CRM notes.”
“Why?”
Kevin hesitated.
“Historical configuration.”
Simone’s eyebrows lifted.
“That is not reason.”
“No.”
“It was requested before my time.”
“By whom?”
He looked toward Cassandra.
She stared back.
Kevin said, “Sales leadership.”
Cassandra spoke.
“For duplicate records.”
Simone looked at her.
“Permanent deletion for duplicates?”
“Yes.”
“Instead of merge?”
Silence.
Kevin answered:
“The system supports merge.”
Simone nodded.
“Good.”
Cassandra’s jaw tightened.
Simone continued.
“Can financing notes be deleted?”
Kevin shook his head.
“Not through sales.”
“Finance can edit some comments, but original values stay in audit log.”
Cassandra shifted.
Small.
Enough.
Simone noticed.
“Show me audit logs for deals with pricing exceptions approved by Ms. Whitmore.”
Counsel said, “Simone, we should define scope.”
She looked at screen.
“Fine.”
“Last twelve months.”
Counsel nodded.
Kevin opened laptop.
A report generated.
Five hundred thirty-eight pricing exceptions.
Simone stared.
“That many?”
Martin looked surprised.
Cassandra immediately said, “Luxury customers negotiate.”
Simone looked at her.
“So do economy customers.”
Cassandra said nothing.
Simone asked Kevin: