He shook my hand warmly.
"Good to see you."
I gestured toward a chair.
"Sit down."
He smiled.
"Of course."
Catherine joined us.
For several minutes, Graham described the company's improving membership retention and premium charter contracts.
His figures were impressive.
I waited until he finished.
Then asked, "How many complaints have we received involving passenger discrimination during the past year?"
He blinked.
"Discrimination?"
"Yes."
He looked toward Catherine.
Then back at me.
"We take all concerns seriously."
"That wasn't my question."
His smile tightened.
He glanced at his tablet.
"I'd need to confirm the exact number."
I nodded.
"How many complaints have we received involving passengers mistreating employees?"
He hesitated.
"Adrian, these situations can be complicated."
"Of course."
I leaned forward.
"How many?"
Graham looked uncomfortable.
"We've had isolated incidents."
"How many?"
He took a breath.
"Perhaps a dozen requiring review."
Catherine looked toward her notes.
"That's interesting."
Graham turned.
"Why?"
She opened a folder.
"Because the system's raw intake records show significantly more reports categorized under customer preference disputes, cabin compatibility concerns, and premium service escalations."
Graham's expression changed.
Only briefly.
But I saw it.
He recovered quickly.
"Those categories aren't necessarily discrimination complaints."
I nodded.
"Then we need to examine them individually."
He leaned back.
"That could create unnecessary disruption."
I stared.
"To whom?"
He gave a small laugh.
"To our operations."
I held his gaze.
"Graham, if employees are being mistreated, examining those reports isn't unnecessary disruption."
He looked toward Catherine.
She said nothing.
Then he tried another approach.
"Our premium clients have expectations. Sometimes younger employees interpret direct feedback as hostility."
I felt something cold settle inside me.
"What kind of feedback?"
He hesitated.
"Service concerns. Seating preferences. Cabin presentation."
I leaned forward.
"And racial insults?"
He blinked.
"Adrian—"